Terms and conditions

Stardots

General terms and conditions of purchase

General

These terms & conditions (the “Terms & Conditions”) shall apply to all sales by Stardots AB (“Stardots”) through its online store or otherwise and will exclude application of any deviating general or specific conditions or terms concerning the product purchased as set out in applicable licensing terms and conditions or otherwise. No waiver or modification of these Terms & Conditions of sale shall be binding upon Stardots, unless approved in writing by an authorized representative of Stardots.

Price and Payment

Every product is shown including tax. In the Purchase Order Form you can see the total price including all fees, taxes and shipping (if applicable). Payment is carried out through PayPal.

Delivery

The product is delivered through downloading a launcher concerning the product on Stardot’s website, through which the Customer may purchase a license for the product.

The product may also be purchased through ordering a physical copy of the software. If a physical copy of the software is ordered, such physical copy will be delivered in accordance with Stardots’s from time to time applicable delivery policy and delivery times might therefore vary.

Unclaimed packages

Packages will be held for you by the forwarding agent in accordance with its, from time to time, applicable policy. Unclaimed packages will be returned to us. For all unclaimed packages you will be debited all fees in connection with the return delivery.

Returning products

Returning a physical copy of the product is to be done at your expense, unless the product is faulty or damaged upon delivery. Returned products are to be sent as letters or postal packages, and not for cash on delivery, and are sent at the sender’s risk.

Return/Withdrawal policy

The Customers has a return/withdrawal right for a period of 14 days.

If you choose to exercise your withdrawal right, Stardots will refund you what you have paid for the product as soon as possible, but at the latest within 30 days of the product being returned or you informing us of wanting to exercise your right of withdrawal. You are obliged to, if applicable, pay for the return delivery of the product.

In your message to us you must clearly state that you regret your purchase. The return/withdrawal period is counted from the day you purchase and pay in full for a license for the product, or if a physical copy of the product is ordered, from the day of the purchase. You do not have a return/withdrawal right if you have elected to use up one or more of the allowed installations of the product.

Warranty and Services

Warranties and services concerning the product is stated in the Purchase Order Form and the license agreement for the product.

Privacy Policy

When ordering a product you will be asked to fill in personal information about yourself. Upon purchase you agree to this personal data being stored in accordance with Stardot’s privacy policy in order to fulfill our agreement to you as our Customer. The information might also be used for marketing purposes, business and method development purposes and for product development purposes.

The data controller for such personal data is Stardots AB, reg. no 559036-9814, Martallsvägen 1a, 756 46 Uppsala.

In accordance with the Swedish law on personal data (Sw. Personuppgiftslagen (1998:204)) you have the right to once per calendar year, free of charge, request to know what personal data Stardots have registered about your person. If the information is erroneous, incomplete or irrelevant, you may ask to have your information corrected and/or removed through sending us a written request by regular mail. Such request shall be signed by you and such requests cannot be made by e-mail.

Force Majeure

Stardots is not liable for any non-performance caused by circumstances beyond our control, which directly or indirectly prevents, obstructs or renders production, delivery or freight uneconomical until such obstacle has been removed (force majeure). Such circumstances shall be deemed to include difficulties to procure raw materials as well as other difficulties and disturbances, including but not limited to war, riot, labour conflicts, fire, flood, storm, accident, fuel or power shortages, transportation shortages, obstacles or interruptions regarding transportation at sea and breakdowns or interruptions of any kind as regards to our equipment or facilities, which are deemed necessary for the performance of our agreements’ obligations.

General terms and conditions of purchase
General
These terms & conditions (the “Terms & Conditions”) shall apply to all sales by Stardots AB (“Stardots”) through its online store or otherwise and will exclude application of any deviating general or specific conditions or terms concerning the product purchased as set out in applicable licensing terms and conditions or otherwise. No waiver or modification of these Terms & Conditions of sale shall be binding upon Stardots, unless approved in writing by an authorized representative of Stardots.
Price and Payment
Every product is shown including tax. In the Purchase Order Form you can see the total price including all fees, taxes and shipping (if applicable). Payment is carried out through PayPal.
Delivery
The product is delivered through downloading a launcher concerning the product on Stardot’s website, through which the Customer may purchase a license for the product.
The product may also be purchased through ordering a physical copy of the software. If a physical copy of the software is ordered, such physical copy will be delivered in accordance with Stardots’s from time to time applicable delivery policy and delivery times might therefore vary.
Unclaimed packages
Packages will be held for you by the forwarding agent in accordance with its, from time to time, applicable policy. Unclaimed packages will be returned to us. For all unclaimed packages you will be debited all fees in connection with the return delivery.
Returning products
Returning a physical copy of the product is to be done at your expense, unless the product is faulty or damaged upon delivery. Returned products are to be sent as letters or postal packages, and not for cash on delivery, and are sent at the sender’s risk.
Return/Withdrawal policy
The Customers has a return/withdrawal right for a period of 14 days.